Pinal County pet licensing
Why license?
In accordance with state and local laws, pet licenses are mandatory in Pinal County. In fact, licenses are mandatory in nearly every community across North America. Why? Because licenses help keep pets and the communities they live in safe. DocuPet was brought on board to simplify and improve pet licensing to benefit not only pet owners like you, but the entire community. DocuPet makes it easy for Pinal County Animal Care and Control to deliver a successful pet licensing program with a streamlined software and management solution that makes licensing a breeze for pet owners and administrators alike.
What will you need?
Licensing your pet will require specific information and proof. Having these items at the ready allows for the fastest experience. You have the option to upload a document as a saved or scanned file, or you may take a photo directly from your device on our upload page.
Payment
We securely process payment online and accept all major credit and debit cards as forms of payment.
Documents
Spay/Neuter proof
This document is required to qualify for the discounted rate and is only needed once and will be saved to your pet’s profile upon upload for future renewals. This proof declaring that your pet has been spayed or neutered may be in the form of a statement or receipt from the veterinarian, shelter, or clinic that performed the procedure.
Rabies vaccination proof
This document serves as formal proof that your pet has received a rabies vaccination. This document may be in the form of a Rabies Vaccination Certificate that has been signed by a veterinarian or certified professional. It is the law that pets must be up-to-date on their rabies vaccinations, so new documents will need to be uploaded to your pets profile as they receive their booster shots.
How to license
Online
The fastest and easiest way to license or renew is right here. You'll create a profile for your pet, upload any necessary documents, process your license registration, and receive purchase confirmations via email. Payment can be made using a credit card or Visa/Mastercard debit card. Each year, you just need to log in to your existing account and renew - it's super easy!
License a pet for the first time
I've never licensed a pet with Pinal County Animal Care and Control before.
License nowIn-person
In person licensing is available at the following location(s) however it's important to know you will still receive your tag in the mail:
Don't forget to check hours of operation, appointment policies, and accepted payment methods prior to heading out.
Pinal County Animal Care and Control
1150 S Eleven Mile Corner Rd., Casa Grande, AZ 85194
If you opt to license via snail mail - keep in mind processing your registration will take a lot longer!
Make sure you complete the below form in full and that it is free of any errors otherwise your registration may not be successfully processed. The fine print is there for a reason so keep an eye out for accepted payment methods, who the check should be made out to, where it should be mailed, and any required supporting documentation.
Pet license form (English)
Formulario de licencia para mascotas (Español)
Phone
If you're unable to complete your pet's license online, you can contact our Customer Care team for assistance. Please note that licenses are primarily designed to be completed online, and phone support is intended for troubleshooting or special circumstances.
You must have up-to-date spay/neuter or rabies documentation on file. We can accept credit cards and Visa/Mastercard debit cards for payment.
DocuPet Customer Care: 1-877-239-6072
Hours of Operation:Monday-Saturday: 7:00 AM - 7:00 PM MST (excluding holidays)Sunday: 9:00 AM - 5:00 PM MST
License fees & details
Pet licenses are required for all dogs living in Pinal County. Licenses are available for 1 or 3 year terms and must be renewed prior to the expiration date. You will receive reminders from us about upcoming license expirations via mail, phone, and email.
| Dog Licenses | 1 Year Fee | 3 Year Fee |
|---|---|---|
| Altered Dog | $15.00 | $30.00 |
| Unaltered Dog | $35.00 | N/A |
| Altered Dog (Senior Citizen 62+) | $6.00 | $12.00 |
- A replacement Pinal County tag is available for a $10.00 fee.
- All licenses expire the day they were purchased, 1 or 3 years in the future depending on the term of the license purchased, so long as the rabies vaccination remains valid for the duration of the chosen license. If your pet’s rabies vaccination expires prior to the selected license term, the license will expire on the rabies vaccination expiration date.
- A valid rabies certificate is required to complete the licensing process. You must upload or present your certificates at time of purchase.
- A spay/neuter certificate is required to qualify for the discounted rate.
- When licensing a Certified Guide or Assistance Dog for the first time, licensing must be done in person. Future renewals may be done online once the status is verified.
- A fine of $100-$500 may be charged for failing to comply.
- Pet owners must be 62 or older to qualify for senior citizen rates.
- Residents of Pinal County are allowed to own a maximum of 4 dogs.
- Licenses are required for all dogs over 3 months of age.
- Kennel licenses are not processed through DocuPet. Please contact Pinal County Animal Care and Control for more information.
Frequently asked questions
HELP DESK
Still have a question that you have not been able to answer?
Visit our Help Desk for more information: https://docupetinc.zendesk.com/hc/en-us
LICENSING OPTIONS, DATES, AND LOCATIONS
Do licenses need to be renewed annually?
Licenses are required to be renewed prior to the expiration date each year.
How can I license my pets?
Please ensure you have all the required documentation in order to licence your pet. If you have all the records you need to proceed you can license your pet online, or in person at Pinal County Animal Care and Control located at 1150 S Eleven Mile Corner Rd. in Casa Grande.
If this is your first time licensing a pet in Pinal County, click here to learn more.
If you already have an account with us or have ever licensed a pet with Pinal County click here to learn more.
I need a kennel license, what do I do?
Please visit Pinal County Animal Care and Control in person as kennel licensing is not processed through DocuPet. They are located at 1150 S Eleven Mile Corner Rd. in Casa Grande.
What jurisdictions does Pinal County Animal Care and Control provide licensing services for?
Pinal County Animal Care and Control provides licensing services for the following areas: Pinal County
Pinal County Animal Care and Control does not provide licensing services for the incorporated Cities of: Casa Grande, Apache Junction, Coolidge, Mammoth
What is the refund policy on licenses?
No refunds are provided on licenses purchased regardless of circumstances.
Why can’t I license a rabies vaccinated or spayed/neutered pet for the first time over the phone?
As you are required to provide documentation to demonstrate proof of rabies and proof that your pet has been spayed/neutered, our customer care team is not able to review this documentation and therefore cannot process new licenses over the phone. You must license online where you can upload the required documentation, or present it in person at Pinal County Animal Care and Control located at 1150 S Eleven Mile Corner Rd. in Casa Grande. Once we have documentation on file, we do not require it again, and thus, renewals can be processed over the phone.
Why does my pet's license expire on their rabies vaccination expiration date?
In Pinal County, a pet's license may not be valid at any time that a pet's rabies vaccination is not current.
When does my pet's license expire?
Licenses expire at the end of the license term selected unless your pet's current rabies vaccination expiration date falls prior to the end of the term. A license cannot be valid at any time if a pet's rabies is expired. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
How old does my pet need to be for me to license them?
In Pinal County, all dogs over the age of 3 months are required to be licensed and vaccinated rabies.
Where can I license in person?
You may license in person at the following locations:
Pinal County Animal Care and Control: 1150 S Eleven Mile Corner Rd., Casa Grande, AZ 85194
PROGRAM AND PARTNERSHIP
Why does the system say my address is not valid?
You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street type ex. St instead of Street. You may contact Pinal County Animal Care and Control directly if you believe you reside within their jurisdiction but your address is not being accepted by the system.
FEES AND FINES
What is the senior citizen age requirement?
Those aged 62 and older may qualify for a senior citizen rate. Your pet must be spayed/neutered to receive the senior rate.
What is the processing fee?
For all online orders, a processing fee is applied on license purchases at a rate of 2.65% + $0.25 per transaction.
My pet has been spayed/neutered since I last purchased their pet license. How do I qualify for the discounted rate?
If your community requires proof of spay/neuter for your pet in order to receive a discounted licensing rate, you will need to upload the appropriate documentation stating that your pet has been spayed/neutered to your online account. Once the documentation has been approved by Pinal County Animal Care and Control, you will be eligible to receive the new discounted rate. Otherwise, you can visit Pinal County Animal Care and Control in person at 1150 S Eleven Mile Corner Rd. in Casa Grande and show proof of spay/neuter there.
Is there a discount for licensing multiple pets?
No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.
My pet qualifies for the service animal rate. What do I do?
Please visit Pinal County Animal Care and Control in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.
What is the fee for licensing?
Visit this page for licensing options and fees.
What is the fine for not licensing a pet?
A fine of $100-$500 may be charged for failing to comply.
ACCOUNT UPDATES
Does my license transfer if I am moving?
If you are moving, please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving, you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
TAGS
How do I receive my tag if I don't have a current address?
Please visit in person at Pinal County Animal Care and Control located at 1150 S Eleven Mile Corner Rd. in Casa Grande and they will be able to assist you.
CITY INFORMATION AND CITY ORDINANCES
Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)
Please get in touch with Pinal County Animal Care and Control at 520-509-3555.
What species are required to be licensed?
The following species are required to be licensed: Dogs
Where can I find information about the pet licensing ordinance/bylaw?
Visit this page for information on licensing ordinances/bylaws.
Is there a limit to the number of pets I'm allowed to have?
You are allowed for a maximum of 4 dogs per dwelling.
DOCUMENT SUBMISSION
Where can I obtain a copy of my pet’s rabies or spay/neuter document?
If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:
- The document provided is the right type of proof required.
- Pet and pet owner account data matches your own.
- The document is clear and legible.
How long does it take for my pet’s documents to be reviewed?
Documentation uploaded via the online system is reviewed within two to three business days.
Why do I have to upload a rabies and spay/neuter document for my pet?
To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Documentation is also required to verify that a pet has been spayed or neutered and must be provided in order to receive the discounted rate. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.
What are acceptable documentation types?
A rabies proof is required to prove that your pet has been vaccinated against rabies. A rabies proof identifying your pet as spayed/neutered or a spay/neuter proof may be accepted as documentation of sterilization.
I just adopted my pet, but the information on the rabies vaccination certificate does not match my information. What should I do?
If the rabies vaccination certificate does not match your information because the pet was adopted, we recommend contacting Pinal County Animal Care and Control directly so their team can review and approve the documentation. We suggest reaching out to confirm that you have all required documentation, which may include adoption paperwork, in order to license your pet.